BSB20120 Certificate II in Workplace Skills

The BSB20120 Certificate II in Workplace Skills is a nationally recognised qualification designed to provide individuals with key foundational skills for a range of entry-level office, support, and clerical roles across different industries. This course is ideal for those entering the workforce, looking to update basic skills, or seeking a pathway into further business and administration studies.

Certificate Ii In Workplace Skills

This qualification, with a focus on “The Business of Food,” equips students with essential skills to support the business aspects of food-related activities, fundraisers, and community events. It prepares students to effectively contribute to organising and managing successful community events and fundraising initiatives within the food and hospitality sectors. This enhances both business operations and community engagement by providing practical knowledge in planning, marketing, financial management, and customer service tailored to food-focused contexts.

Learning Outcomes

After completing the Certificate II in Workplace Skills, graduates will be able to:

Communicate effectively in workplace environments, including verbal, written, and digital channels.
Carry out basic clerical, administrative, and procedural tasks with proficiency. Apply teamwork and collaboration skills to support a productive work environment.
Prioritise and manage time and tasks for efficient work habits.
Use workplace technology and digital tools, including business software applications.
Contribute to workplace health, safety, and sustainability.
Solve routine problems and provide customer service in a range of settings.
Demonstrate organisational skills and work-readiness behaviors.

Total number of units = 10

5 core units plus

5 elective units, of which:

  • 1 elective unit must be selected from Group A
  • 1 elective unit must be selected from Group B
  • for the remaining 3 elective units:
    • up to 3 units may be selected from Groups A, B and C
    • if not listed, up to 2 units may be selected from a Certificate I, Certificate II or Certificate III from this or any other currently endorsed Training Package qualification or accredited course.
  • BSBCMM211 Apply communication skills
  • BSBOPS201 Work effectively in business environments
  • BSBPEF202 Plan and apply time management
  • BSBSUS211 Participate in sustainable work practices
  • BSBWHS211 Contribute to the health and safety of self and others

Group A – Self-Management

  • BSBCRT201 Develop and apply thinking and problem solving skills
  • BSBPEF302 Develop self-awareness

Group B – Technology

  • BSBTEC101 Operate digital devices
  • BSBTEC201 Use business software applications
  • BSBTEC202 Use digital technologies to communicate in a work environment
  • BSBTEC203 Research using the internet

Group C – Working with Others

  • BSBOPS203 Deliver a service to customers
  • BSBPEF101 Plan and prepare for work readiness
  • BSBTWK201 Work effectively with others
  • SIRXPDK001 Advise on products and services

Other Electives

  • AHCWRK204 Work effectively in the industry
  • SITXFSA001 Use hygienic practices for food safety

Training and Education Pathways

This qualification provides entry into business support roles and is a stepping stone towards higher qualifications, such as the Certificate III in Business or other Certificate III and IV programs in administration, finance, or customer service.
The skills developed are also relevant for apprenticeships and traineeships in various sectors.
Some learners may continue to specialist streams (e.g. finance, human resources, retail) as they progress in their studies.

Possible Careers

Office assistant
Administration assistant
Receptionist or front desk support
Data entry operator
Customer service assistant
General clerical worker in business, government, or non-profit organisations

Graduates are equipped with a suite of transferable and practical skills relevant to contemporary workplace environments, helping them successfully transition into the workforce or progress to further study.