SIT20322 Certificate II in Hospitality

The SIT20322 Certificate II in Hospitality is a nationally recognised qualification designed to provide learners with essential skills and knowledge to work confidently in various hospitality settings. This qualification focuses on fundamental hospitality operations including customer service, food and beverage service, workplace safety, and teamwork. It is ideal for individuals seeking entry-level roles in restaurants, cafes, hotels, catering operations, clubs, pubs, and other hospitality venues.

Certificate Ii In Hospitality

Learning Outcomes

After completing this qualification, learners will be able to:

Use hygienic practices for food safety and workplace health and safety procedures.
Provide responsible service of alcohol and non-alcoholic beverages.
Prepare and serve espresso coffee and simple food items.
Interact effectively with customers and colleagues, demonstrating social and cultural sensitivity.
Communicate in the workplace and work effectively as part of a team.
Use hospitality industry information and apply hospitality skills effectively.
Process financial transactions and support personal wellbeing in the workplace.

12 units must be completed:

  • 6 core units
  • 6 elective units
  • BSBTWK201 Work effectively with others
  • SITHIND006 Source and use information on the hospitality industry
  • SITHIND007 Use hospitality skills effectively
  • SITXCCS011 Interact with customers
  • SITXCOM007 Show social and cultural sensitivity
  • SITXWHS005 Participate in safe work practices
  • SITXFSA005 Use hygienic practices for food safety
  • SITHFAB022 Clean and tidy bar areas
  • SITHFAB024 Prepare and serve non-alcoholic beverages
  • SITHFAB025 Prepare and serve espresso coffee
  • SITHFAB027 Serve food and beverage
  • SITHFAB036 Provide advice on food
  • SITHCCC025 Prepare and present sandwiches
  • SITXFIN007 Process financial transactions
  • SITXINV006 Receive, store and maintain stock

Training and Education Pathways

This qualification provides a pathway to the SIT30622 Certificate III in Hospitality and other advanced hospitality courses.
It supports traineeships and apprenticeships in hospitality and related vocational training.
Graduates can specialise further in food and beverage, front-of-house, cookery, or management roles.
It serves as a foundation for careers in hospitality and tourism, food service, and customer experience industries.

Possible Careers

Possible Careers
Barista or cafe attendant
Catering assistant
Front office or reception assistant in hotels
Restaurant host or server
Bar attendant or waiter/waitress

The SIT20322 Certificate II in Hospitality equips learners with practical skills tailored to contemporary hospitality workplaces, preparing them for varied roles in one of Australia’s most dynamic and customer-focused industries.